Contact Us

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Email
info@bili.com.au

Contact Nos.
03 8754 5536
0430189118

Online Enquiry

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Shipping

 

Shipping Information

Delbros Pty Ltd trading as ebili.com.au use Australia post and courier service for all online orders. The shipping costs are only available for all customers residing in Australia and with valid Australian Address. Note: Remote and Regional areas are charged with an extra cost on top of the Standard National Rates. Frozen Products are only available to Eynesbury residents and Melton suburbs. We require that someone must receive frozen items. We will not leave frozen orders outside your house unattended citing compliance of temperature requirements of the 1984 Food Act Victoria.

 

Order Fulfillment Process

We try to ship every order received by 2:00pm within 24 hours. If your order comes after the cut-off time, ebili will ship it on the next business day (Applies to Australian orders only).

 

International Orders 

We may require additional information from you before your shipment is made, therefore, same-day and next business day shipping time does not apply to ALL International Orders. If you need your orders quickly, Please fill out your delivery instructions or contact us by phone or email. Due to other Countries Customs regulations and restrictions we cannot guarantee to ship all your ordered items. When necessary, we will issue a refund on that particular product/s.

Any Local Duty, taxes and Brokerage fees, if applicable, are the sole responsibility of the customer. We cannot give you a quote on this matter.

Postage fees may vary and may apply to your order. On this instance, we will contact you through your nominated email address to inform you of the actual postage fee before shipping your order.

 

Shipping Costs

Our shipping rates are as follows:

Eynesbury Residents - $3.00 flat rate^

Parts of Melton** - $7.00 flat rate^

Metropolitan Melbourne - $10.50 flat rate^ - up to a maximum limit of 25kg / 100 litre volume

Regional Victoria & Australia Major Cities -$28.00 flat rate^ - up to a maximum limit of 25kg / 100 litre volume

Darwin, NT and Maryborough QLD - $42.00 flat rate^ - up to a maximum limit of 25 kg / 100 litre volume

 

NOTE:   If your location or suburbs are not included on the shipping list, please send us an email

              at info@ebili.com.au or give us a call at 03 8754 5536 to give you an estimated shipping cost.

             Shipping Rates are subject to change without prior notice.

             We can ship Parcel up to a maximum limit of 25kg / 100 litre volume.

             Subject to change without prior notice

 

Delivery Guarantees

We will do our best to send your order making sure we follow your delivery instructions.

However, ebili does not guarantee arrival dates.  For more information regarding Delivery Services and time frame, please see chart below*.

 

Delivery Lost or Damaged in Transit

In case your item is damaged or lost in the course of the Delivery Services, Delbros Pty Ltd (ebili) asks you to contact the Delivery Service provider directly to request a refund or to claim of any insurance available and send us an email to info@ebili.com.au outlining in what way the product/s were damaged or lost.

 

*Time frame / Delivery Zones

Local Suburbs

Same or Next Business day – Eynesbury, Melton

Australia Wide 

Same or Next Business day – Bendigo, Geelong, Melbourne

1 to Business Days –        Adelaide, Albury, Canberra, Central Coast, Newcastle, Sydney,

                                      Wollongong

2 to 5 Business Days –    Brisbane, Coffs Harbour, Gold Coast, Northern Rivers,

                                      Port Macquarie

3 to 5 Business Days –    Hobart, Launceston

3 to 10 Business Days –   Darwin

4 to 7 Business Days –    Bundaberg, Cairns, Mackay, Maryborough, Rockhampton,

                                      Sunshine Coast, Townsville

5 to 10 Business Days – Perth

 

International (TBA)

4 to 6 Working Days      -     ZONE 1 -   New Zealand

6 to 13 Working Days    -     ZONE 2 -   North America, Western Europe, Asia and Pacific

10 to 15 Working Days  -     ZONE 3 -   Rest of the World

Shipping Promotions Policy

 

* EYNESBURY FREE DELIVERY PROMOTION

Free Delivery Promo is only valid to the following Eynesbury resident:

  1. Those who agreed to our Website Terms and Conditions
  2. All current township residents with valid Eynesbury address
  3. Minimum spend of $20 using the Discount code: FREEDELIVERY. 
  4. We try to deliver your order received by 2:00pm within 24 hours. If your order comes after the cut-off time, we will deliver it on the next business day ( Except for Bulk Orders )
  5. If no one is at home, a resident (buyer) must provide an "AUTHORITY TO LEAVE" (ATL) delivery instructions at the checkout before making the final payment
  6. In case you like someone to receive your order/s on your behalf, please state clearly the name and details of your agent
  7. A $2.00 redelivery fee may apply if nobody is able to receive the order during our delivery with NO "Authority to leave" Instructions.
  8. All products available online are subject to availability and while stocks last
  9. Eynesbury Free Delivery Promo starts on 25 June 2019 and ends 31 July 2019. UPDATED 17-07-2019
  10. EYNESBURY FREE DELIVERY PROMO EXTENDED PERIOD : 01 August 2019 and ends 15 August 2019.